Are You As Easy To Contact As You Think?

When someone visits your website, how easy is it to get in touch with you?

Is it REALLY easy?

Don’t fob this off, take nothing for granted! Go and actually check!

Web design has more focus now on a better ‘user experience design’ rather than just building a website the ‘traditional’ way.

Long gone are the days when contact info was mainly on the contact page.

The best contact number should be top right as a minimum.

Is that number easily viewable on a mobile device? Test it out, see what your prospects see.

Even when you scroll up and down your number should still display at ALL times when on a mobile device.

Back to checking your website on a PC (desktop vs mobile).

With the advent of website ‘footers’ (a section that displays at the bottom of your website regardless of what page you’re on) your contact details should be displayed on every page.

If your business is a physical (store front) location business then your business address should be displayed in the footer, along with a map.

Yes, have that info also on your contact page but make it easy for peeps to see where you are at a glance.

Also, a link to your contact page in the ‘footer’ as well as the menu.

Imagine someone scrolls all the way down your website, only to make them scroll up to find your contact page, not a good user experience.

People are more impatient than ever, and more intolerant so don’t risk losing potential business.

Make it easy for people to get in contact with you, on all devices.

We hope that helps.

Smart Actions:

1) Open your website on a PC (desktop), check the phone number.

2) Open your website on a tablet, and a mobile phone.

2) Is a phone number viewable at all times on the tablet AND mobile phone?

3) Do you have a website footer?

4) Are your relative contact details in the footer?
– Address, contact button, mini-map?

Would a ‘User Experience’ audit help?

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Peter B Butler

Peter B Butler

Passionate with serial ‘hobbiest’ tendencies. Love WordPress & software 'toys'. Raving 70's Jap Bike collector. By day we convert dead dormant websites into profitable sites, hence ‘Smarter Websites’ - making them 'work', one at a time if necessary. On target for world domination, albeit our part of the world...

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