Rules Of Engagement

Password Accesses

Passwords, the bane of most business owners. We have an awesome system for helping you to get the right accesses from the right people.

Here's the thing, we need all passwords in their entirety. The login web address, the username, and the correct password.

Please test accesses before sending them through. We often get caught sorting accesses, and we are here to help, with your assistance.

If, and only IF we have issues, would these surcharges apply. We only need to cover extra costs. We will always advise before proceeding.

We have 3 surcharge levels.

Simple Access Issue: $165 inc GST
Complex Access Issue: $275 inc GST
Multiple Access Issue: $385 inc GST

These charges are simply to cover our costs, and we advise you before proceeding. We trust you understand.

Project Stalled

We consider a project to be 'stalled' if we don't have a response from you in a 30 day period.

The thing is, if we don't have responses from you in a timely manner we end up spending more time on 'project management' than actually doing your project.

We'll keep you on track as best we can, and if you need help, simply phone 08 9439 2820. There are NO silly questions.

If we have no response from you after 45 days, we'll let you know your project is about to be archived. At day 60 your project will be archived and to be resumed there will be a $275 inc GST reactivation fee.

Our aim is to help you get your project delivered to full satisfaction, and in a timely manner.

Edit Rounds

Once we've built out your website project we'll show off our hard work with a 'Site Preview'. We'll do a 'site preview' meeting summary, and we'll then go about handling those updates.

Every project has a pre-set number of edit rounds. Our Smart Section Series websites have 1 edit round, and Premium Websites have 2 edit rounds.

After the edit round is complete, we'll then re-present the website to you, and if you only had 1 edit round then technically we're good to go live. If we got an edit request wrong, we'll sort it of course at no charge.

If you've simply changed your mind, or have had other ideas, that will likely require an extension of the edit round.

Please note, these edits rounds are based on the design that was already agreed. If you've been inspired along the way, and want design changes as well, we will then scope that work, get your authorisation, before starting that work.

We endeavour to get the correct image and placement of each image, based on the brief, and assets provided, along with the correct content and content formatting, so edit requests are minimised as much as possible.

Our aim is to always run on scope and have everything handled within the edit round allowance provided and within the scope of the project.

This is never about trying to increase the scope, just making sure we have 100% clarity between us. Make sense?

Here's a quick summary of the design revisions scope:

• Smart Section Series: One edit round, up to Two (2) hours, (if extra time required @ $132 hr)
• Turn Key Industry Websites: One edit round, up to Two (2) hours, (if extra time required @ $132 hr)
• Premium Website Series: Two edit rounds, up to Three (3) hours each or Six (6) hours total (if extra time required @ $132 hr)