We’ve received your support ticket and will start working on it as soon as humanly possible.
If it’s a ‘site down’ issue please phone 08 9439 2820.
Please read the important information below to make sure we can communicate with you to fix your problem as fast as possible.
You should have received an email confirmation of your issue – did you?
An automated email has been sent to your email address to confirm this ticket. Please make sure you receive this email — if not, your spam filters may be blocking our emails and you will not receive our support reply. If required, please whitelist firstname.lastname@example.org in your email software.
How Will I Know When My Problem Is Fixed?
When your problem is fixed (or if we need more information) one of our support tech’s will send you an email, so make sure you keep an eye on your inbox. You can view the status of your tickets by clicking the link below.
How Long Will It Take To Fix My Problem?
Simple questions and problems are generally answered within 12 to 24 hours. More complicated problems might take up to 24-72 hours during weekdays and may require more information from you before we can replicate it and find the cause of the problem.
The more information we have the better we can address teh issue. We don’t do mind reading (I know, my wife thinks I can but… ) so please, do be specific. Screenshots of issues can be helpful.
We’re Working As Fast As We Can To Resolve Your Problem – We Promise!
If we take a little longer than normal to reply then it means your problem might be complex or hard to replicate. Rest assured we’re working on it though, so there’s no need to send another ticket asking how we’re going – we’ll keep you in the loop every step of the way with constant email replies if we can’t get to the bottom of your problem within a reasonable amount of time.
One Problem Per Ticket Please
Our support tech’s can fix multiple problems faster if you submit them one at a time, so if we reply to your ticket with a fix, instead of replying back with another problem please open a new ticket instead. Thanks in advance!