Let me be the first one to congratulate you on the successful launch of your brand new website!
As part of your post-launch I wanted to provide you with some very important information about your website.
Please take a moment to review, fill out, and file away this document somewhere safe.
My clients tell me this often comes in handy (especially if you run into a question or issues)— so I wanted to make sure you had a copy.
If you ever have any questions, don’t hesitate to ask!
|Hosting Provider||Hosting Provider Name|
|Server IP Address||220.127.116.11|
|Domain Registrar||Domain Registrar Name|
|DNS Records||DNS Records Name|
|Email Provider||Email Provider Name|
|Content Delivery Network (CDN)||CDN Provider Name|
|Content Management System||WordPress|
|Premium (Paid) Software||Plugin 1Plugin 2Plugin 3Plugin 4Plugin 5Plugin 6Plugin 7|
Just like proper maintenance to your home or car, it’s crucial you maintain routine care to your website. Below are the common tasks that you need to look after. Use this worksheet to assign the proper contact for each responsibility.
The person responsible for keeping my plugins & software up to date to minimize security risks and ensure stability is:
The person responsible for ensuring my server is online and performing up to standard is:
The person responsible for addressing any security issues (including SSL certificate malware, and hacks) with my website is:
The person responsible for scheduling and ensuring the proper storage of my backups is:
The person responsible for answering questions related to any technical support with my website is:
BILLING / PAYABLES
The person responsible for paying all invoices throughout the year for my hosting, domain, software, & licenses is:
MY SOFTWARE/PLUGINS WON’T UPDATE.
Your license might not be connected, or could have expired. Check with your Software Updates, Billing, and/or Technical Support contact to investigate the issue.
AN ELEMENT ON MY WEBSITE ISN’T WORKING LIKE IT USED TO.
Try updating your plugins. Check for conflicts between the plugin and your current version of WordPress. Check with your Technical Support contact.
MY EMAIL IS NOT SENDING AND/OR RECEIVING.
Depending on your email provider, you might need to check with your host or individual provider (like Google G Suite) to troubleshoot the issue. Refer to your Technical Support contact.
MY EMAIL IS GOING TO “SPAM”.
If your website is not through a premium email provider (like Google’s G Suite) it is likely you are on a shared email server through your host. There is no real “fix” for this issue other than changing your email provider.
I’M GETTING EMAILS (OR CALLS) TELLING ME THERE IS A PROBLEM WITH MY WEBSITE.
When you register a new website it is public record. Companies from all over the globe will send you mass emails in hopes you will hire them to “fix” a problem that probably does not exist. Speak with your Technical Support contact or contact me directly to verify if there is an issue.
MY WEBSITE IS NOT LOADING.
Your server is likely down. This could be due to an outage, lack of resources, or possible a delinquent payment. Contact your hosting provider for more information. Try running your website through this site to see if it’s an isolated issue for just you, or more if it’s down for everyone.
MY WEBSITE IS LOADING VERY SLOWLY.
Typically this is due to a lack of resources with your host. Check with your hosting provider to find a solution. You can test the loading speed at GTMetrix. If this is only on a page you recently created you may not have it completely optimized. Check with your Technical Support contact.
MY WEBSITE HAS A SECURITY WARNING.
Most often this is due to an issue with your SSL certificate which can display a “unsecure website” warning. Talk to your Security contact, SSL provider, or host about possible solutions.
MY WEBSITE IS REDIRECTING TO A DIFFERENT WEBSITE.
You’ve been hacked! No fear, your Backup contact should be able to deploy a copy of your website from before the attack. Make sure to coordinate with your Security contact to ensure the problem is solved and won’t happen again.
OOPS! I MADE A MISTAKE, CAN I “UNDO” MY CHANGES?
Yes! If your Backup contact is making regular backups of your site, you can easily roll back to a previous version before you made the mistake.